Good to know

Questions, answered.

Everything you need before your visit — booking, parking, payments and more. Still not sure? Give us a call at 905 493 8881 and we’ll happily help.

Do I need an appointment, or can I walk in?
Walk-ins are always welcome. That said, a quick call ahead to 905 493 8881 means little to no wait — especially on evenings and weekends, and for longer services like full sets or lash extensions.
What if I’m running late?
Please give us a call as soon as you know. We’ll always try to fit you in, but after about 15 minutes we may need to shorten your service or reschedule so we don’t run late for the next guest.
What payment methods do you accept?
We accept debit, all major credit cards and cash. Gratuity can be added to your card or given in cash — it’s always appreciated.
Is there parking?
Yes — there’s free parking right outside in the Whitby Shores plaza, so you can pull up steps from the door.
How long do gel, dip and acrylic last?
Gel and dip typically last 2–3 weeks. Acrylic sets last 2–3 weeks before a fill is recommended, and about 6–8 weeks before a full new set. Lash fills are best every 2–3 weeks.
Can I request a specific technician?
Absolutely. If you have a favourite, mention their name when you call and we’ll do our best to book you in with them.
Do you sell gift cards?
Yes — gift cards are available in any amount and can be used toward any service. Call or drop by to pick one up.
Can you take a group booking?
We love groups — bridal parties, birthdays and girls’ days. Please call ahead so we can set aside enough chairs and technicians for everyone.

Studio policies

A few house notes.

Cancellations

Life happens — just let us know as early as you can if plans change, so we can offer your spot to someone else. A little notice is always appreciated, especially for longer appointments.

Groups of four or more

Group bookings need a little planning. Please call at least 48 hours ahead so we can line up the right number of technicians and chairs for your party.

Feeling unwell

If you’re fighting a cold or flu, please reschedule — there’s no charge, and it keeps our team and other guests healthy.

Little ones

We offer kids’ manicures and pedicures and love seeing them. For everyone’s safety, we ask that children stay seated and supervised during your visit.

Book your visit.

Visit us

617 Victoria St W, Unit 115
Whitby, ON L1N 0E4

Get directions

Hours

Mon–Fri 10–8
Sat 10–6 · Sun 11–5

Contact

905 493 8881
info@whitbyshoresnails.com

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